DrFirst

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NOC Technician

NOC Technician

Job ID 
2017-1429
Job Locations 
US-MD-Rockville
Posted Date 
6/5/2018
Category 
Operations

More information about this job

About DrFirst

DrFirst is an innovative Health IT company with a mission to create user-friendly solutions so that doctors can treat their patients quickly, efficiently and safely. Over 170,000 healthcare professionals, 67,000 pharmacies and 60% of the healthcare IT vendors in the market depend on us every day to reduce clinical errors and improve patient outcomes

 

Our culture is entrepreneurial, team oriented, collaborative, and fast-paced.  We look for talented people who are passionate about developing world class software. If you want to build applications that save patients’ lives, we want to talk to you!

Overview

You will be part of a team building and operating highly scalable software using cutting edge technologies for a variety of devices.  

The NOC Technician position will monitor DrFirst’s networks to ensure that connectivity remains stable for our clients. We anticipate the position being beneficial to employees because it will allow the employees to gain knowledge on how the infrastructure of DrFirst systems works in relationship with our clients.

 

To maintain DrFirst’s global network and server infrastructure, we maintain a 24/7, staffed Network Operation Center ( NOC)/ Server Operations Center (SOC). As a Network Operations Technician, you will be a part of NOC team that monitors, maintains and troubleshoots more than 250+ servers, 150+ network devices, located at more than 5 locations. Our goal is to employ investigative and troubleshooting skills to resolve both routine system, network, and OS issues in a timely and efficient manner while maintaining a 99.99% uptime rate for all systems.

Responsibilities

  • Monitoring and troubleshooting server, network, operating system and proprietary software issues
  • Monitoring and troubleshooting a network environment consisting of Cisco router and switches
  • Monitoring internal production systems in a data center environment and paging on-call personnel during the night
  • Working with the Zabbix management console and other NOC related tools and monitoring applications
  • Communication with customers and/or internal groups to report or resolve system related or network issues
  • Work with third-party maintenance, co-location facility staff and major internet backbone providers to identify and resolve customer affecting network, hardware and software issues in a timely manner
  • Tracking Service Level Agreements ( SLA) compliance as per contacts
  • Tracking and documenting daily work tasks and issues and communicating them with the rest of the team

Qualifications

  • Exceptional time management skills
  • Ability to maintain professional demeanor at all times
  • Maintains a positive and professional work environment
  • Exceptional analytical skills
  • Must be driven, disciplined, and smart
  • 2-3 years’ experience with network and server hardware and the ability to diagnose and troubleshoot basic problems
  • Must be able to work in a 24x7 rotating shift environment on either the Swing or Graveyard shift
  • Knowledge of basic TCP/IP and other Internet protocols as well as experience with tools such as Ping, Traceroute, NS Lookup, DIG, MTR, Netstat, Netsh, etc.
  • Working knowledge of operating systems; Windows OS, Linux OS
  • Ability to troubleshoot Cisco network devices, routers and switches and other network related hardware
  • Knowledge and experience with the Zabbix and other Open source monitoring management system is a plus
  • CCNA, MCSE, Network + or Linux + certification is a plus
  • Exceptional interpersonal skills, communication skills, initiative and leadership abilities
  • Effective analytical, planning, organizational, and documentation skills
  • Graduate degree or Undergraduate degree in engineering or Computer Science 

 

Internal and External Communications

  • Candidate will be interacting with internal customers and external customers
  • Internal Customers Include: DrFirst employees in various departments
  • External Customers Include: Rcopia users, pharmacies, partners and practice administrators

Physical Requirements

  • 90% Desk/phone work
  • 10% Standing/moving throughout the office

Benefits

We offer comprehensive benefits to keep you healthy as you grow in your life and career. Your merit-based compensation will reflect the impact your work has on the company and our customers. 

Learn more about our benefits and professional development opportunities here.