For over a decade, DrFirst has been a pioneer in the health IT (HIT) industry, becoming the leader in standalone electronic prescribing (e-prescribing). DrFirst was the first company to establish connections to both RxHub and Surescripts, the first to systematically provide e-prescribing services for EHR vendors, the first to provide medication history and electronic discharge prescribing for hospitals, and the first to electronically transmit prescriptions for controlled substances under a DEA waiver.
DrFirst’s client base includes major health plans, academic medical sites, health systems, hospitals, and small practice providers in all 50 states. DrFirst strives to improve provider access to high quality, affordable healthcare technology in order to create connected communities and true continuity of care across the nation.
The NOC Technician 1 position will monitor DrFirst’s networks to ensure that connectivity remains stable for our clients. We anticipate the position being beneficial to employees because it will allow the employees to gain knowledge on how the infrastructure of DrFirst systems works in relationship with our clients.
To maintain DrFirst’s global network and server infrastructure, we maintain a 24/7, staffed Network Operation Center ( NOC)/ Server Operations Center (SOC). As a Network Operations Technician, you will be a part of NOC team that monitors, maintains and troubleshoots more than 250+ servers, 150+ network devices, located at more than 5 locations. Our goal is to employ investigative and troubleshooting skills to resolve both routine system, network, and OS issues in a timely and efficient manner while maintaining a 99.99% uptime rate for all systems.
Education and Skill Set:
Internal and External Communications
Candidate will be interacting with internal customers and external customers
Internal Customers Include:
DrFirst employees in various departments
External Customers Include:
Rcopia users, pharmacies, partners and practice administrators