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NOC Technician

NOC Technician

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For over a decade, DrFirst has been a pioneer in the health IT (HIT) industry, becoming the leader in standalone electronic prescribing (e-prescribing). DrFirst was the first company to establish connections to both RxHub and Surescripts, the first to systematically provide e-prescribing services for EHR vendors, the first to provide medication history and electronic discharge prescribing for hospitals, and the first to electronically transmit prescriptions for controlled substances under a DEA waiver.

DrFirst’s client base includes major health plans, academic medical sites, health systems, hospitals, and small practice providers in all 50 states. DrFirst strives to improve provider access to high quality, affordable healthcare technology in order to create connected communities and true continuity of care across the nation.


The NOC Technician 1 position will monitor DrFirst’s networks to ensure that connectivity remains stable for our clients. We anticipate the position being beneficial to employees because it will allow the employees to gain knowledge on how the infrastructure of DrFirst systems works in relationship with our clients.


To maintain DrFirst’s global network and server infrastructure, we maintain a 24/7, staffed Network Operation Center ( NOC)/ Server Operations Center (SOC). As a Network Operations Technician, you will be a part of NOC team that monitors, maintains and troubleshoots more than 250+ servers, 150+ network devices, located at more than 5 locations. Our goal is to employ investigative and troubleshooting skills to resolve both routine system, network, and OS issues in a timely and efficient manner while maintaining a 99.99% uptime rate for all systems.


  • Monitoring and troubleshooting server, network, operating system and proprietary software issues.
  • Monitoring and troubleshooting a network environment consisting of Cisco router and switches.
  • Monitoring internal production systems in a data center environment and paging on-call personnel during the night.
  • Working with the Zabbix management console and other NOC related tools and monitoring applications.
  • Communication with customers and/or internal groups to report or resolve system related or network issues.
  • Work with third-party maintenance, co-location facility staff and major internet backbone providers to identify and resolve customer affecting network, hardware and software issues in a timely manner.
  • Tracking Service Level Agreements ( SLA) compliance as per contacts
  • Tracking and documenting daily work tasks and issues and communicating them with the rest of the team




Education and Skill Set:

  • Exceptional time management skills
  • Ability to maintain professional demeanor at all times
  • Maintains a positive and professional work environment
  • Exceptional analytical skills
  • Must be driven, disciplined, and smart
  • 2-3 years’ experience with network and server hardware and the ability to diagnose and troubleshoot basic problems
  • Must be able to work in a 24x7 rotating shift environment on either the Swing or Graveyard shift
  • Knowledge of basic TCP/IP and other Internet protocols as well as experience with tools such as Ping, Traceroute, NS Lookup, DIG, MTR, Netstat, Netsh, etc.
  • Working knowledge of operating systems; Windows OS, Linux OS
  • Ability to troubleshoot Cisco network devices, routers and switches and other network related hardware
  • Knowledge and experience with the Zabbix and other Open source monitoring management system is a plus
  • CCNA, MCSE, Network + or Linux + certification is a plus
  • Exceptional interpersonal skills, communication skills, initiative and leadership abilities
  • Effective analytical, planning, organizational, and documentation skills
  • Graduate degree or Undergraduate degree in engineering or Computer Science 


Internal and External Communications

Candidate will be interacting with internal customers and external customers

Internal Customers Include:

DrFirst employees in various departments


External Customers Include:

Rcopia users, pharmacies, partners and practice administrators