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Enterprise Account Manager

Enterprise Account Manager

Job ID 
Job Locations 
Posted Date 
Account Management/Sales

More information about this job

About DrFirst

This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. We have a proven product, brand-name customers, significant revenue and growth, and are backed by leading investors. Here you'll get to work with some of the smartest and most interesting people around; solving unique and complex challenges in healthcare on a scale matched by few companies.


Over 170,000 healthcare professionals, 67,000 pharmacies and 60% of the healthcare IT vendors in the market depend on us every day to manage medication safety and efficiency, reduce clinical errors, and improve patient outcomes.


Our culture is entrepreneurial, team oriented, collaborative, and fast-paced. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, and care about working with smart colleagues; we want to talk to you!

Position Overview

The Enterprise Account Manager is a position for a healthcare professional with experience managing large client accounts.  The Enterprise Account Manager must have the ability to manage project milestones and proactively build internal and external relationships, as well as possess the tenacity to reach top decision makers. This position plays a key role in ensuring contracts are managed and executed according to agreements. The account manager secures accounts from the sales team and ensures customer satisfaction during the implementation and retention phase by providing guidance and a consultative approach to problem solving.

What you will work on

To be successful in this role, you must:

  • Possess a minimum of two years inside business-to-business, physicians, IPAs, hospitals, or health systems account management experience
  • Possess excellent customer service and client relations skills
  • Have demonstrated experience working with mid- to large-size accounts
  • Effective verbal and written communication skills
  • Be technology savvy - Computer literacy (Microsoft Outlook, Microsoft Word, Excel, Netsuite, and Microsoft PowerPoint)
  • Be goal oriented with strong project management skills
  • Be capable of handling substantial responsibilities and multiple accounts as well as the ability to work and prioritize tasks independently
  • Be motivated and have the flexibility to work in a dynamic IT environment


  • Bachelor’s degree in a related field of Business or Marketing is preferred (MBA *a plus)
  • Minimum of ten (10) years outside sales experience
  • Sales experience in selling information products and solutions (preferably in the Pharmaceutical and/or Biotechnology industry)
  • Self-motivated with demonstrated sales ability and a long proven record of key customer development and quota overachievement
  • Strong oral and written communication skills
  • Comfortable with moderate travel
  • Demonstrated sales success and knowledge of sales concepts, methods and techniques
  • Demonstrated success in leading, motivating and developing individuals and high performance teams
  • Strong understanding of business beyond core functional expertise
  • Demonstrated expertise in digital marketing (mobile, web2.0, social media, etc)
  • Excellent written and oral communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments
  • Strong MS Word, PowerPoint, Excel ability
  • Ability to develop strong business relationships within all levels of organizations, including senior level executives
  • Demonstrated skills in organization group process, problem identification and resolution at both a strategic and functional level
  • Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds
  • Ability to organize and manage multiple priorities


Physical Requirements

  • 40% Travel/Visiting Customers
  • 60% Desk/Phone Work


We offer comprehensive benefits to keep you healthy as you grow in your life and career. Your merit-based compensation will reflect the impact your work has on the company and our customers. 


Learn more about our benefits and professional development opportunities here.