DrFirst

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Corporate Services Engineer

Corporate Services Engineer

Job ID 
2018-1456
Job Locations 
US-MD-Rockville
Posted Date 
4/4/2018
Category 
Information Technology - Systems

More information about this job

About DrFirst

This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. We have a proven product, brand-name customers, significant revenue and growth, and are backed by leading investors. Here you'll get to work with some of the smartest and most interesting people around; solving unique and complex challenges in healthcare on a scale matched by few companies.

 

Over 170,000 healthcare professionals, 67,000 pharmacies and 60% of the healthcare IT vendors in the market depend on us every day to manage medication safety and efficiency, reduce clinical errors, and improve patient outcomes.

 

Our culture is entrepreneurial, team oriented, collaborative, and fast-paced. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, and care about working with smart colleagues; we want to talk to you!

Overview

The Help Desk Support Specialist is a part of the Corporate Services team on the front line, providing internal support for both remote and onsite employees. This enthusiastic individual requires excellent customer service, prioritization, and responsiveness to provide support for workstation hardware and software, LAN, print, email and other office applications, storage solutions, and related computing platforms to include mobile computing requirements for travel support and remote access solutions.

Responsibilities

  • Desktop/laptop troubleshooting support for local and remote users
  • Monitor ticketing system for timely assignments, respond by priority, and provide technical support and training to end users
  • Submit undocumented service requests into ticketing system - document, track and monitor customer requests to ensure timely resolutions
  • Professionally handle incoming requests from users to ensure issues are resolved thoroughly and within service level agreements
  • Communicate and escalate unresolved technical issues as necessary
  • Imaging/Deploying Windows PCs, Macs and iOS devices
  • Install and configure peripheral equipment such as monitors, keyboards, printers, and disk drives
  • Install and configure operating systems and applications such as word processing, database and spreadsheet programs
  • Diagnose significant software faults and troubleshoot problems involving complex technical issues related to the design, development, and administration of critical applications
  • Implement technology security measures, such as firewalls or message encryption
  • Assist in other IT related areas as needed

Qualifications

  • Has a professional, pleasant, and patient demeanor
  • Experience working with VIP and Executive staff
  • Ability to communicate effectively and professionally in person, over the phone, and in writing
  • Works effectively as a team member while having ability to work independently
  • Strong attention to detail
  • Strong diagnostic/troubleshooting skills
  • Ability to troubleshoot issues with Microsoft Windows OS (Windows 7/8 10), Mac OS (10.10-10.12+), and Microsoft Office suite
  • Basic network knowledge and experience
  • 2+ years in desktop support role

Preferred Qualifications

  • Bachelor’s degree in Information Technology or a related field
  • Experience using a ticketing/incident tracking system
  • Experience supporting iOS and Android mobile devices and video conferencing systems
  • Network printer setup and troubleshooting experience
  • A+ and MCP certifications
  • Hardware repair experience

 

Physical Requirements

  • 60% Desk/phone work
  • 40% Standing/moving throughout the office

Benefits

We offer comprehensive benefits to keep you healthy as you grow in your life and career. Your merit-based compensation will reflect the impact your work has on the company and our customers. 

Learn more about our benefits and professional development opportunities here.