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Corporate Services Engineer

Corporate Services Engineer

Job ID 
2018-1456
# of Openings 
1
Job Locations 
US-MD-Rockville
Posted Date 
4/4/2018
Category 
Information Technology - Systems

More information about this job

Overview

Life is short... work somewhere awesome!

 

The Help Desk Support Specialist is a part of the Corporate Services team on the front line, providing internal support for both remote and onsite employees. This enthusiastic individual requires excellent customer service, prioritization, and responsiveness to provide support for workstation hardware and software, LAN, print, email and other office applications, storage solutions, and related computing platforms to include mobile computing requirements for travel support and remote access solutions.

Responsibilities

  • Desktop/laptop troubleshooting support for local and remote users
  • Monitor ticketing system for timely assignments, respond by priority, and provide technical support and training to end users
  • Submit undocumented service requests into ticketing system - document, track and monitor customer requests to ensure timely resolutions
  • Professionally handle incoming requests from users to ensure issues are resolved thoroughly and within service level agreements
  • Communicate and escalate unresolved technical issues as necessary
  • Imaging/Deploying Windows PCs, Macs and iOS devices
  • Install and configure peripheral equipment such as monitors, keyboards, printers, and disk drives
  • Install and configure operating systems and applications such as word processing, database and spreadsheet programs
  • Diagnose significant software faults and troubleshoot problems involving complex technical issues related to the design, development, and administration of critical applications
  • Implement technology security measures, such as firewalls or message encryption
  • Assist in other IT related areas as needed

Qualifications

  • Has a professional, pleasant, and patient demeanor
  • Experience working with VIP and Executive staff
  • Ability to communicate effectively and professionally in person, over the phone, and in writing
  • Works effectively as a team member while having ability to work independently
  • Strong attention to detail
  • Strong diagnostic/troubleshooting skills
  • Ability to troubleshoot issues with Microsoft Windows OS (Windows 7/8 10), Mac OS (10.10-10.12+), and Microsoft Office suite
  • Basic network knowledge and experience
  • 2+ years in desktop support role

Preferred Qualifications

  • Bachelor’s degree in Information Technology or a related field
  • Experience using a ticketing/incident tracking system
  • Experience supporting iOS and Android mobile devices and video conferencing systems
  • Network printer setup and troubleshooting experience
  • A+ and MCP certifications
  • Hardware repair experience

Physical Requirements

60% Desk/phone work

40% Standing/moving throughout the office