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Sales Operations Associate

Sales Operations Associate

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Account Management/Sales

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This is your chance to be a part of a successful Healthcare IT company experiencing significant growth. We have a proven product, brand-name customers, significant revenue and growth, and are backed by leading investors. Here you'll get to work with some of the smartest and most interesting people around; you will have the opportunity to solve unique and complex challenges in healthcare on a scale matched by few companies.


Our applications and programs are focused on making prescriptions safer and more efficient, enabling hospitals, physicians, pharmacies and care providers to offer the best possible care to their patients. Your work will have a direct impact on thousands of patients across the country. If you are excited about stretching yourself in new ways, developing yourself to your fullest potential, and working with smart colleagues; we want to talk to you!


Life is short, work somewhere awesome…


As Sales Operations Associate, you will help maintain DrFirst accounts/ campaigns working closely with the Sales Representatives and Sales Operations teams.


  • Demonstrate products to technical and non-technical audiences at executive, management and/or technical levels, and at pre-and post-sales meetings.  Must be able to do demos of products.
  • Prepare pre-sales data from our data sources and work with teams to prepare proposals and "triggers" for messaging programs.
  • Collaborate with sales operations project managers and legal teams to approve content and workflow.
  • Partner with Sales and Project/ Product Development teams to determine reporting requirements.  Work with client to make sure reporing templates are developed.  Pull data to develop monthly reports.
  • Ensure total customer satisfaction with the customer's project review documentation, implementation experience and project metrics reporting.  This is critical:  must be able to work with Pharmaceutical companies and their medical/ legal review teams.
  • Participate in onsite meetings, conferences, shows and exhibitions when appropriate and requested.
  • Be a master of your domain!  DrFirst encourages and expects ongoing learning.



  • Bachelor’s Degree
  • 3-5 years of SaaS experience in pre/post sales roles
  • Proficient in Microsoft tools in particular, but not limited to Excel and PowerPoint. Understanding of advanced features such as vLookup matching and creative content editing.
  • Analytical skills to create, manage and explain program/project performance metrics, key performance indicators and ROI projection analysis
  • Strong working knowledge and experience in the Pharma and Payer market
  • Proven track record of working in Healthcare IT arena with pre/post selling solutions to pharma, payer, ambulatory care providers, hospitals and health systems
  • Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling
  • Established relationships with executive and management level professionals on assigned projects
  • Attention to detail to prepare reports with accuracy and diligence.  Ability to meet client/ customer demands for attention to detail as our content pieces are often submitted to the FDA.
  • The ability to pull data from data sources and have presales analysis prepared for the sales team is essential.



We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers.