Returning Candidate?

Strategic Account Manager

Strategic Account Manager

Job ID 
# of Openings 
Job Locations 
Posted Date 
Account Management/Sales

More information about this job


Purpose: The Strategic Account Manager (SAM) is responsible for managing and driving the value and usage of DrFirst products with our Epic, Allscripts, and Cerner accounts They are also accountable for the growth and upselling of these accounts. Responsible for re-engaging low satisfaction accounts. The SAM needs to be an advocate for their customers and be able to prioritize their needs based on urgency of issues and their annual spend and/or strategic value to DrFirst.


  • Maintain, drive, and grow the relationships and revenue streams of Epic/Cerner/Allscripts accounts

  • Ensuring customers understand the value to help identify and manage reference clients

  • Create and manage programs that facilitate the uptake, utilization, and go-live of DrFirst products in

    these accounts

  • Understand, demonstrate, and create programs to upsell new products, as available, into these


  • Set and maintain revenue goals as determined by executive management to be made up of a mix of

    recurring revenue and identified pipeline for sales team closure

  • Strategic client management including face to face visits

  • Collaboratively working and communicating directly with internal Executive Management team at

    DrFirst and externally at clients


Education and Skill Set:
  • 7+ yrs experience Program Sales/Account Management
  • Excellent communication skills
  • Extensive knowledge of healthcare industry and the Epic/Allscripts/Cerner HIE
  • Team player, collaborative and pro-active
  • Problem solver vs creator
  • Excellent follow-up skills
  • Bachelor's degree from 4 year university

Physical Requirements:

  • 50% office/desk work 50% overnight travel


We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers.