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Strategic Account Manager

Strategic Account Manager

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Account Management/Sales

More information about this job

About DrFirst

This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. We have a proven product, brand-name customers, significant revenue and growth, and are backed by leading investors. Here you'll get to work with some of the smartest and most interesting people around; solving unique and complex challenges in healthcare on a scale matched by few companies.


Over 170,000 healthcare professionals, 67,000 pharmacies and 60% of the healthcare IT vendors in the market depend on us every day to manage medication safety and efficiency, reduce clinical errors, and improve patient outcomes.


Our culture is entrepreneurial, team oriented, collaborative, and fast-paced. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, and care about working with smart colleagues; we want to talk to you!

Position Overview

The Strategic Account Manager (SAM) is responsible for managing and driving the value and usage of DrFirst products with our Epic, Allscripts, and Cerner accounts They are also accountable for the growth and upselling of these accounts. Responsible for re-engaging low satisfaction accounts. The SAM needs to be an advocate for their customers and be able to prioritize their needs based on urgency of issues and their annual spend and/or strategic value to DrFirst.

What you will work on

  • Maintain, drive, and grow the relationships and revenue streams of Epic/Cerner/Allscripts accounts

  • Ensuring customers understand the value to help identify and manage reference clients

  • Create and manage programs that facilitate the uptake, utilization, and go-live of DrFirst products in

    these accounts

  • Understand, demonstrate, and create programs to upsell new products, as available, into these


  • Set and maintain revenue goals as determined by executive management to be made up of a mix of recurring revenue and identified pipeline for sales team closure

  • Strategic client management including face to face visits

  • Collaboratively working and communicating directly with internal Executive Management team at DrFirst and externally at clients


  • Bachelor's degree from 4 year university
  • 7+ yrs experience Program Sales/Account Management
  • Excellent communication skills
  • Extensive knowledge of healthcare industry and the Epic/Allscripts/Cerner HIE
  • Team player, collaborative and pro-active
  • Problem solver vs creator
  • Excellent follow-up skills

Physical Requirements

  • 50% office/desk work
  • 50% overnight travel


We offer comprehensive benefits to keep you healthy as you grow in your life and career. Your merit-based compensation will reflect the impact your work has on the company and our customers. 


Learn more about our benefits and professional development opportunities here.