• Strategic Account Manager, Partners

    Job Locations US-MD-Rockville
    Posted Date 2 weeks ago(1/3/2019 7:35 PM)
    Job ID
    Account Management/Sales
  • About DrFirst

    About DrFirst:

    This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. We have a proven product, brand-name customers, significant revenue and growth, and are backed by leading investors. Here you'll get to work with some of the smartest and most interesting people around; solving unique and complex challenges in healthcare on a scale matched by few companies.

    Over 170,000 healthcare professionals, 67,000 pharmacies and 60% of the healthcare IT vendors in the market depend on us every day to manage medication safety and efficiency, reduce clinical errors, and improve patient outcomes.

    Our culture is entrepreneurial, team oriented, collaborative, and fast-paced. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, and care about working with smart colleagues; we want to talk to you!

    Position Overview

    The Strategic Partner Account Manager is responsible for the overall product integration, service and operational success of a contracted Partner relationship.  You are the “go to” contact and expert, for the Partner relationships you manage, to effectively set product, project, operational and adoption plans and manage them to successful outcomes.  A successful Strategic Partner Account Manager brings a sophisticated business, project management, operational and service experience to managing B2B partnerships and know how to deliver results. You will put your experience and expertise to use managing a small but high-value book of business to fulfill contract obligations, ongoing service/support and assisting to drive maximum adoption by end-users. As a Strategic Account Manager, you will succeed by establishing strong relationships with our Partners’ functional and executive leaders to execute defined plans, track performance against goals and discover ways to enhance service and end-user utilization. You will consult and work with customers to achieve mutual business and quality goals in the midst of competing priorities.  Close collaboration and coordination with other teams within DrFirst will be critical to being effective for the company and the customers you manage. 


    Who will love this job

    • A driver who works with purpose and passion; someone who will elevate our executive team through new perspectives, ideas, and solutions.
    • A self-starter who exhibits a can-do, team-oriented demeanor. Well organized and able to work effectively on multiple projects and project types, in a timely manner, with limited management oversight.
    • An effective influencer who relies on their good ideas and collaborative style, not their title, to influence and direct internal and external teams to achieve desired outcomes.
    • A creative problem solver who thrives on uncovering simple solutions to complex problems where the solution is not immediately known
    • A curious mind who strongly believes in continuous education and relentlessly pursues knowledge and excellence both in subjects of professional and personal interest.

    What you will work on

    What you’ll do:

    • Project Management: Paramount to each Partner customer’s success is the development and launch of a high-quality integration of our mutual products. Strategic Account Managers are responsible for timely project delivery that positions their accounts for long-term success. This requires managing detailed project plans, securing resources in a matrixed environment, and providing executive communication on the progress for each project to ensure alignment across our organization.
    • Relationship Building: DrFirst is constantly bringing innovative solutions and products to the market. For an account manager to successfully launch those products into their accounts, they must have broad and deep relationships within their customers organization. Strategic Account Managers continually expand and develop existing and new relationships within a Partner customer.
    • Ensure Operational Excellence: Strategic Account Managers maintain the standard for how service is delivered for their accounts. This includes but is not limited to integration, implementation, support, and product releases. You will  build relationships with internal teams to ensure each player is clear on their role and service expectations  to meet best-practices, service level agreements, quality and contract obligations.
    • Problem solving: The problems we encounter and resolve for our accounts are unique and complex. This takes critical thinking, root cause analysis, and issue dissection with the customer and our team to produce the best solution.
    • Coach and Mentor: Teaching and coaching is an integral part of this role. We want people who want to share their experiences, best practices and knowledge to elevate the team.
    • Deliver Results:  The ability to clearly see the right goals, make strategies from existing and new ideas, deliver the right execution plan and manage to desired results will make you incredibly successful at DrFirst.  You’ll be working some of the best HIT companies in the nation.  We are committed to producing world class products and business practices that drive differentiated value to our reseller channel. Being skilled at managing competing priorities, pivoting and adjusting quickly, and thinking about the big picture are keys to success. 


    What you should have done/ What you bring:

    • Bachelor’s degree
    • At least 8 years’ experience in Account Management
    • Ethic for coaching and mentoring peers
    • Proven success developing relationships with C-Level executives
    • Created, executed, and maintained detailed account plans for key accounts
    • Demonstrated work experience managing projects in a matrix environment
    • Professional experience understanding and working with SaaS based businesses
    • Experience developing, documenting and managing operational processes as a core part of their daily responsibilities

    Physical Requirements

    Physical requirements

    • 20% Travel
    • 50% Phone/Desk work
    • 30% Standing and moving throughout the office


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