• NOC Technician

    Job Locations US-MD-Rockville
    Posted Date 7 months ago(7/15/2019 10:39 AM)
    Job ID
  • About DrFirst

    DrFirst is an innovative Healthcare IT company with a mission to create user-friendly solutions so that doctors can treat their patients quickly, efficiently and safely. Over 220,000 healthcare professionals, 67,000 pharmacies and 60% of the healthcare IT vendors in the market depend on us every day to reduce clinical errors and improve patient outcomes.


    You will be part of a team building and operating highly scalable software using cutting edge technologies for a variety of devices. You will get to solve the most complex problems that arise in the areas of distributed computing and high-volume transaction processing. Your code will reach thousands of doctors and touch the lives of millions of patients across the country.


    Our culture is entrepreneurial, team oriented, collaborative, and fast-paced. We look for talented people who are passionate about developing world class software. If you want to build applications that save patients’ lives, we want to talk to you!

    Position Overview

    DrFirst is seeking employees who want to push the technology envelope and who possess the ability to think outside of the box.  The NOC technician position is a great opportunity to work with fellow engineers, gain experience in a variety of technologies and explore other roles within the company.


    Who will love this job

    • A Driver - who works with purpose and passion; someone who will elevate our NOC team through new perspectives, ideas, and solutions
    • A Keen Observer - who enjoys managing infrastructure and identifying problems and opportunities for improvement
    • A Collaborator - who works with multiple teams to support their efforts to scales solutions
    • A Strategist - who continually sets goals and encourages improvement

    What you will work on


    • Problem Solving:  You will monitor and troubleshoot the server, network and operating systems and the internal production systems in a data center environment.  We strive to resolve issues while maintaining a 99.9% uptime rate for all systems.
    • Learning:  You are a lifelong learner; you will have the opportunity to gain knowledge of how our infrastructure works in relationship to our customers and end users
    • Communicating:  You will work with internal teams to report or resolve system related or network issues and communicate them to the rest of the team
    • Delivering:  You will be responsible for monitoring, maintaining and troubleshooting 250+ servers and 150+ network devices located at more than five locations and resolving issues in a timely and efficient manner


    • Graduate degree or Undergraduate degree in engineering or Computer Science
    • Two to three (2-3) years of experience with network and server hardware and the ability to diagnose and troubleshoot basic problems
    • Must be able to work in a 24x7 rotating shift environment on either the Swing or Graveyard shift
    • Knowledge of basic TCP/IP and other Internet protocols as well as experience with tools such as Ping, Traceroute, NS Lookup, DIG, MTR, Netstat, Netsh, etc.
    • Working knowledge of operating systems; Windows OS, Linux OS
    • Ability to troubleshoot Cisco network devices, routers and switches and other network related hardware
    • Knowledge and experience with the Zabbix and other Open source monitoring management system *a plus
    • CCNA, MCSE, Network + or Linux + certification is a plus
    • Experience with XML *a plus
    • Scripting experience (Python, Ruby, Perl) *a plus
    • Knowledge of relational databases and experience with ADO.Net with SQL and Oracle databases *a plus
    • Experience with server-side languages such as PHP, Pythin, Ruby, Java, JavaScript and .Net *a plus
    • Database technologies such as MySQL, Oracle, PostgreSQL and Mongo DB *a plus

    Physical Requirements

    • 90% Desk/phone work
    • 10% Standing/moving throughout the office


    We offer comprehensive benefits to keep you healthy as you grow in your life and career. Your merit-based compensation will reflect the impact your work has on the company and our customers. 


    Learn more about our benefits and professional development opportunities here.


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