• Strategic Account Manager- Enterprise Hospital Accounts

    Job Locations US
    Posted Date 1 month ago(1/14/2020 9:33 AM)
    Job ID
    Account Management/Sales
  • About DrFirst

    This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. We have a proven product, brand-name customers, significant revenue and growth, and are backed by leading investors. Here you'll get to work with some of the smartest and most interesting people around; solving unique and complex challenges in healthcare on a scale matched by few companies.

    Over 220,000 healthcare professionals, 67,000 pharmacies and 60% of the healthcare IT vendors in the market depend on us every day to manage medication safety and efficiency, reduce clinical errors, and improve patient outcomes.

    Our culture is entrepreneurial, team oriented, collaborative, and fast-paced. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, and care about working with smart colleagues; we want to talk to you!

    Position Overview

    The Strategic Account Manager is responsible for managing and driving the growth and usage of DrFirst products in premier accounts.  You are the “go to” contact and expert, for the enterprise customer relationships you manage, to effectively set product, project, operational and adoption plans and manage them to successful outcomes.  A successful Strategic Account Manager brings a sophisticated business, project management, operational and service experience to managing enterprise customer relationships and knows how to deliver results. You will put your experience and expertise to use by managing a small but high-value book of business to fulfill contract obligations, provide ongoing service/support, and assisting to drive maximum adoption by end-users. As a Strategic Account Manager, you will succeed by establishing strong relationships with our enterprise customers’ functional and executive leaders to execute defined plans, track performance against goals and discover ways to enhance service and end-user utilization.  Close collaboration and coordination with other teams within DrFirst will be critical to being effective for the company and the customers you manage. 


    Who will love this job

    • A driver who works with purpose and passion; someone who will elevate our executive team through new perspectives, ideas, and solutions.
    • A self-starter who exhibits a can-do, team-oriented demeanor. Well organized and able to work effectively on multiple projects and project types, promptly, with limited management oversight
    • An effective influencer who relies on their good ideas and collaborative style, not their title, to influence and direct internal and external teams to achieve desired outcomes
    • A creative problem solver who thrives on uncovering simple solutions to complex problems where the solution is not immediately known
    • A curious mind who strongly believes in continuous education and relentlessly pursues knowledge and excellence both in subjects of professional and personal interest

    What you will work on


    • Project Management: Paramount to each enterprise customer’s success is the development and launch of a high-quality implementation of our products. Strategic Account Managers are responsible for timely project delivery that positions their accounts for long-term success. This requires managing detailed project plans, securing resources in a matrixed environment, and providing executive communication on the progress for each project to ensure alignment across our organization.
    • Relationship Building: DrFirst is constantly bringing innovative solutions and products to the market. For an account manager to successfully launch those products into their accounts, they must have broad and deep relationships within their customers organization. Strategic Account Managers continually expand and develop existing and new relationships within an enterprise customer.
    • Ensure Operational Excellence: Strategic Account Managers maintain the standard for how service is delivered for their accounts. This includes but is not limited to integration, implementation, support, and product releases. You will build relationships with internal teams to ensure each player is clear on their role and service expectations to meet best-practices, service level agreements, quality and contract obligations.  You will create programs to move new products, as available, into the customer environment and serve as the liaison with Beta and Trial clients to further sales and product development.
    • Problem solving: The problems we encounter and resolve for our accounts are unique and complex. This takes critical thinking, root cause analysis, and issue dissection with the customer and our team to produce the best solution.
    • Coach and Mentor: Teaching and coaching is an integral part of this role. We want people who want to share their experiences, best practices and knowledge to elevate the team.
    • Deliver Results:  The ability to clearly see the right goals, make strategies from existing and new ideas, deliver the right execution plan and manage to desired results will make you incredibly successful at DrFirst.  We are committed to producing world class products and business practices that drive differentiated value to our hospital customers.  Being skilled at managing competing priorities, pivoting and adjusting quickly, and thinking about the big picture are keys to success. 



    • Bachelor’s degree
    • 10+ years of experience in Account or Program Management
    • Extensive knowledge of the healthcare industry
    • Excellent communication skills
    • Solid attention to detail
    • Experience creating, executing, and maintaining detailed account plans for key accounts
    • Demonstrated work experience communicating with internal customers (employees across various teams within DrFirst) and external customers (C-level hospital executives, HIE and health system management teams, pharmacy directors)
    • Experience developing, documenting and managing operational processes as a core part of their daily responsibilities

    Physical Requirements

    • 20% Travel
    • 50% Phone/Desk work
    • 30% Standing and moving throughout the office


    We offer comprehensive benefits to keep you healthy as you grow in your life and career. Your merit-based compensation will reflect the impact your work has on the company and our customers. 


    Learn more about our benefits and professional development opportunities here.


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