Excellent customer services skills, both verbal and written.
Minimum of 2 years’ experience providing customer support and technical troubleshooting
Demonstrates familiarity with fundamental customer support principles and hands-on experience utilizing Zendesk or other CRM
Proven capability to handle confidential matters with discretion when interacting with customers
Proficient in navigating computer systems with ease
Exceptional verbal and written communication skills
Ability to multitask across various communication channels such as phone, chat, and ticketing platforms
Adaptability to learn from interactions, analyze personal performance, and continuously improve within a dynamic and fast-paced environment
Flexibility to accommodate minor shift adjustments on a rare occasion.
Ability to work without requiring sponsorship
This role is 100% remote:
We are looking for a highly motivated and results-oriented individual to join our growing team. If you are passionate about the customer experience and have a strong technical background, we encourage you to apply!
DrFirst is committed to being a Remote-First company, creating a dynamic and flexible workplace where everyone can thrive, no matter where they log in from. Check out our approach to remote work https://drfirst.com/company/about-us/careers/.
Learn more about our benefits and professional development opportunities https://drfirst.com/company/about-us/careers/the-perks/.
#LI-SL1 #LI-Remote
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