Training Specialist

DrFirst is an innovative Health IT company with a mission to create user-friendly solutions so that doctors can treat their patients quickly, efficiently, and safely.

Over 300,000 healthcare professionals, 120,000 prescribers, 67,000 pharmacies, and 260 of the healthcare IT vendors in the market depend on us every day to manage medication safety and efficiency, streamline care team communication and collaboration, reduce medical errors, and improve patient outcomes.

You will be part of a team-building and operating highly scalable software using cutting edge technologies for a variety of devices. You will get to solve the most complex problems that arise in the areas of distributed computing and high-volume transaction processing. Your code will reach thousands of doctors and touch the lives of millions of patients across the country.

Our culture is entrepreneurial, team-oriented, collaborative, and fast-paced. We look for talented people who are passionate about developing world-class software. If you want to build applications that save patients’ lives, we want to talk to you!

This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. We have a proven product, brand-name customers, and are backed by leading investors. Here you'll get to work with some of the smartest and most interesting people around; solving unique and complex challenges in healthcare on a scale matched by few companies. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, care about working with some amazing colleagues; we want to talk to you! 

Currently this position is full-time and allows candidates to work remotely. Please note that all candidates must confirm they have high-speed internet and a quiet, secure location, as you will be presenting proprietary information to a large group and cannot be in a public space.  There may be opportunities for travel in the future if clients request on-site training, but travel is not required for this role.  This is a salaried position. 

The Training Specialist is responsible for providing live training sessions to clients. They are also responsible for maintaining the calendar of live events and attendees list within the DrFirst Healthiverse Academy learning management system.  

Training consists of hosting and leading live tutorials with customers and answering questions from the audience about on how to use DrFirst’s software and product lines in physician practices, hospitals, and in other healthcare settings. The Training Specialist is also responsible for working closely with the Project Management team during the client implementation process to drive product utilization and continue adoption of the various applications implemented. 

When not providing live training, the Training Specialist will also be responsible for answering questions from customers within our support center that could help influence the training curriculum. They will work closely with our internal documentation and product teams to develop and update appropriate content within the learning management system for use within the live training curriculum.  

Who will love this job

• A collaborator who possesses the confidence and ability to engage with multiple entities both internally and externally. 
• A trusted advisor and leader who will always represent DrFirst with integrity and professionalism. 
• A driver who demonstrates commitment to taking care of the customer and team, while exceeding expectations. This person strives to implement DrFirst training offerings efficiently and effectively. 

• Excellent customer service and client relations skills. 
• A confident and commanding presence on camera. 
• Ability to create and maintain client facing documentation and reference materials. 

• Basic understanding of technical and common healthcare terminology. 
• Knowledge of basic customer support and experience working in Zendesk. 
• Ability to maintain discretion in dealing with confidential matters with our customers. 
• Exceptional verbal and written communication skills with the ability to multi-task across interactions in phone, email, and messaging platforms. 
• Ability to learn from interactions and analyze personal performance to improve and respond well in a rapidly growing and changing environment. 

• Ability to work without sponsorship. 
• Video editing experience is a plus. 

This role is 90% remote with 10% travel.

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.

We are looking for a highly motivated and results-oriented individual to join our growing team. If you are passionate about the customer experience and have a strong technical background, we encourage you to apply!

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