Intern, Professional Services

DrFirst is an innovative Health IT company with a mission to create user-friendly solutions so that doctors can treat their patients quickly, efficiently, and safely. Over 300,000 healthcare professionals, 120,000 prescribers, 67,000 pharmacies, and 60% of the healthcare IT vendors in the market depend on us every day to reduce clinical errors and improve patient outcomes. This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. We have a proven product, brand-name customers, and are backed by leading investors. Here you'll get to work with some of the smartest and most interesting people around; solving unique and complex challenges in healthcare on a scale matched by a few companies. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, care about working with smart colleagues; we want to talk to you!

The Professional Services team is seeking an intern to provide support for customer-facing documentation, template creation, and reporting initiatives. This role will focus on updating PowerPoint presentations, developing project tracking templates, and building reports in Planhat and Excel to enhance our implementation processes. 

This is a full-time position that will span over the course of 10 weeks. The program will start Monday, June 2nd, 2024 and end Friday, August 8th.

Who will love this job? 

• A detail-oriented individual who takes pride in creating clear, visually appealing documentation 

• A creative problem solver who enjoys finding ways to present complex information in accessible formats 

• A team player who thrives collaborating with implementation specialists and customer success managers 

• An enthusiastic learner who is excited to gain experience with customer success platforms and reporting tools 

• Someone who values organization and can manage multiple documentation projects simultaneously 

• Update and refresh customer-facing PowerPoint presentations and implementation guides to align with company branding 

• Create standardized templates for project tracking activities and implementation milestone reporting 

• Develop visual representations of project data for both internal stakeholders and client presentations 

• Build comprehensive reports in Planhat customer success platform to track implementation metrics 

• Create and maintain Excel dashboards to monitor project KPIs and implementation timelines 

• Support the documentation of best practices and process improvements across the Professional Services team 

• Collaborate with implementation managers to gather accurate information for client-facing materials 

• Assist with organizing and cataloging documentation resources for easy team access 

Learning Goals 

• Gain practical experience in technical documentation and data visualization in a healthcare IT environment 

• Develop proficiency with Planhat customer success platform and advanced Excel reporting functions 

• Build understanding of implementation processes and project management methodologies 

• Enhance communication skills through creating materials for diverse audiences 

• Learn how effective documentation supports successful project implementation 

• Understand how data-driven reporting influences implementation strategy 

• Develop project management skills through organizing documentation initiatives 

• Gain exposure to healthcare IT implementation challenges and solutions 

Qualifications 

• Currently pursuing a Bachelor's degree in Business, Healthcare Administration, Project Management, Information Technology, or related field 

• Strong proficiency in PowerPoint, Excel, and other Microsoft Office applications 

• Excellent attention to detail and organizational skills 

• Creative mindset with an eye for design and visual presentation 

• Strong written communication abilities with experience creating clear documentation 

• Basic understanding of data visualization principles 

• Interest in healthcare technology and implementation processes 

• Previous coursework or project experience in technical writing, reporting, or analytics is advantageous 

100% Remote.