For 25 years, DrFirst has empowered providers and patients to achieve better health through intelligent medication management. We improve healthcare workflows and help patients start and stay on therapy with end-to-end solutions that enhance prescription access, affordability, and adherence. Our solutions help 100 million patients a year and are used by more than 420,000 prescribers, 71,000 pharmacies, 270 EHRs and health information systems, and over 2,000 hospitals in the U.S. This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. Here you'll get to work with some of the smartest and most interesting people around; solving unique and complex challenges in healthcare on a scale matched by a few companies. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, care about working with smart colleagues; we want to talk to you! 

Reporting to the Manager of Professional Services, the Senior Project Manager will join as a key member of our Provider Solutions team and help build and shape the team for future success. Through project management and execution, this role will help our customers achieve their business goals with excellence.  

Customer implementation projects have an impact across numerous DrFirst departments along with senior executive visibility.  They contain a high level of complexity, as well as high risk if not delivered on time and with expected quality levels.  This role will be responsible for communicating clearly and accurately across DrFirst departments and with customers. The Senior Project Manager will be expected to meet deadlines, manage multiple projects in parallel; keep all stakeholders informed; recognize, communicate, and mitigate risks; present results; and ensure each project is completed with quality and on time.  

The Senior Project Manager is expected to help develop and/or improve on efficient and scalable processes to enable team members to do their best work and accomplish business objectives.  This position analyzes, and presents creative options to solve business challenges, thrives wearing multiple hats, and has an eye for detail.    

Who will love this job 

• A Driver who works with purpose and passion; someone who will elevate our team through new perspectives, ideas, and solutions. 

• A Self-starter who exhibits a can-do, team-oriented demeanor. Well-organized and able to work effectively on multiple projects and project types, in a timely manner, with limited management oversight. 

• An Effective influencer who relies on their good ideas and collaborative style, not their title, to influence and direct internal and external teams to achieve desired outcomes. 

• A Creative problem solver who thrives on uncovering simple solutions to complex problems where the solution is not immediately known. 

• A Customer advocate who will anticipate the needs of their customers and propose solutions to alleviate their challenges 

• A Curious mind who strongly believes in continuous education and relentlessly pursues knowledge and excellence both in subjects of professional and personal interest. 

• A Data-driven decision-maker who harnesses the power of data to solve problems and implement creative decisions. 

• A Collaborator who partners with cross-functional teams and is comfortable working with different groups from Account Management to Product to Engineering.   

• Strategic Planning & Execution: Lead the development of comprehensive implementation strategies and enterprise-level work plans for complex hospital system integrations. Drive successful project execution ensuring predictable, consistent, and high-quality delivery that exceeds expectations outlined in the scope of work (SOW).  

• Cross-Functional Leadership: Direct cross-departmental teams, building consensus among stakeholders, optimizing resource allocation, and removing organizational barriers to facilitate seamless implementation across large healthcare enterprises.  

• Program Management: Establish project governance frameworks, realistic timelines, and critical milestones aligned with strategic business objectives. Proactively identify risks and communicate sensitive implementation challenges to leadership.  

• Strategic Relationship Management: Build and nurture executive-level relationships within DrFirst and client hospital systems. Leverage exceptional interpersonal and communication skills to drive collaboration at all organizational levels.  

• Complex Problem Resolution: Lead resolution of unique and complex healthcare integration challenges working alongside Integration Services partners requiring sophisticated critical thinking, comprehensive root cause analysis, and strategic issue management to deliver optimal enterprise solutions.  

• Business Impact & Value Realization: Translate implementation strategies into measurable business outcomes, ensuring implementations deliver maximum ROI and value for hospital system clients while advancing DrFirst's strategic objectives.  

• Transformational Leadership: Champion organizational innovation and drive transformational change within client hospital systems, serving as a trusted advisor throughout the implementation lifecycle. 

• Master's degree in Healthcare Administration, Business Administration, Information Technology, or equivalent field of study (MBA or MHA preferred)  

• 10+ years of progressive leadership experience managing complex enterprise implementation projects, with specific expertise in hospital or healthcare system integrations  

• Demonstrated success leading cross-functional teams through full lifecycle implementations for large-scale healthcare organizations, including academic medical centers or multi-facility health systems  

• Strong command of healthcare IT ecosystems, clinical workflows, and regulatory requirements affecting technology adoption in hospital environments  

• Exceptional stakeholder management skills with proven ability to build relationships and influence at the executive level across client organizations  

• Advanced expertise in healthcare project management methodologies (PMP, LEAN, Six Sigma) with ability to adapt frameworks to meet the unique needs of complex healthcare implementations  

• Superior analytical capabilities with experience translating complex healthcare data into actionable implementation strategies and executive-level reporting  

• Demonstrated change management expertise with ability to drive organizational transformation through technology adoption  

• Outstanding communication skills with experience presenting to leadership teams  

• Ability to thrive in a fast-paced entrepreneurial environment while maintaining strategic focus on long-term implementation success 

Preferred Qualifications  

• Background in healthcare or health IT  

• Experience working with Epic and Cerner clients  

• Proficiency with enterprise project management tools, data visualization platforms, and MS Office suite (PlanHat, Tableau, Jira, Confluence, Salesforce, NetSuite, Word, PowerPoint, Excel)  

• Project Management Professional (PMP) certification 

• 90% working at desk/ phone 

• 10% travel to customer sites and/ or DrFirst sponsored events 

#LI-GF1 #LI-Remote 

• Competitive compensation, with a base salary of $110,000 - $140,000 (Exact compensation may vary based on skills and experience)
• Eligible for a Discretionary Performance-based bonus
• Medical, dental, and vision insurance
• 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule
• HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year
• 100% company paid short and long-term disability, AD&D, and group life insurance
• Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 paid holiday days
• Employee Assistance Program
• Continuing Education funds up to $1500 annually for eligible programs after 1 year of service
• Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances

DrFirst is committed to being a Remote-First company, creating a dynamic and flexible workplace where everyone can thrive, no matter where they log in from. Check out our approach to remote work https://drfirst.com/company/about-us/careers/.

Our recruitment process at DrFirst is straightforward and secure. You will only be contacted by our recruitment team through an official @drfirst.com email address. We will never ask you for payment or sensitive personal information, such as your social security number or banking details, at any stage of the hiring process. Additionally, we will not request that you purchase equipment or accept e-checks or checks for deposit. If you encounter any communications claiming to be from DrFirst that seem suspicious, please contact our recruitment team directly at recruiter@drfirst.com to verify the message's authenticity. Your security is important to us! 

Learn more about our benefits and professional development opportunities https://drfirst.com/company/about-us/careers/the-perks/.