DrFirst is a rapidly growing Healthcare IT company, offering a unique opportunity to make a significant impact in the healthcare industry. Our cutting-edge applications and programs enhance prescription safety and efficiency, serving over 300,000 healthcare professionals, 67,000 pharmacies, and 60% of healthcare IT vendors in the market. Backed by leading investors, we provide an environment where you can collaborate with some of the brightest minds, tackling complex healthcare challenges on an unmatched scale. 

If you are passionate about pushing boundaries, developing your potential, and working with a dynamic team, we want to hear from you! 

The Store Coordinator is an individual contributor role focused on managing our token ordering platform while overseeing shipping communications and supporting various operational functions. This position combines e-commerce store coordination with customer service excellence, requiring someone who can handle multiple operational areas with precision and strong communication skills. You will serve as the primary liaison between customers, internal teams, and shipping vendors while ensuring accurate order processing and exceptional customer experiences. 

Store Coordination (40%): 

• Coordinating day-to-day operations of online store including order processing, inventory updates, and product catalog maintenance 

• Overseeing order workflow from placement through completion, ensuring accurate and timely processing 

• Monitoring store performance, identifying issues, and coordinating with technical teams for resolution 

• Generating and analyzing store performance reports, tracking key metrics and identifying improvement opportunities 

Shipping Communication & Troubleshooting (40%): 

• Serving as primary contact for shipping inquiries, tracking requests, and delivery issues 

• Acting as liaison between client-facing teams and our third-party shipping vendor who handles all carrier relationships and logistics 

• Coordinating with shipping partners to troubleshoot shipping delays, lost packages, and delivery exceptions while maintaining proactive customer communication 

• Managing data exchange processes with shipping vendors (order data out, tracking information in) and uploading tracking data 

• Maintaining detailed records of shipping issues and vendor interactions for process improvement 

Operational Support (20%): 

• Assisting with accurate billing records and resolving discrepancies 

• Supporting month-end processes and providing operational reports to finance

Required: 

• Bachelor's degree preferred or equivalent combination of education and experience 

• 2+ years of experience in e-commerce, customer service, or operations management 

• Proficiency with Shopify administration and order management (or similar e-commerce platforms) 

• Strong skills in Excel, CRM systems, and billing software 

• Experience with Zendesk, email management, and customer communication platforms 

• Exceptional attention to detail and accuracy in processing orders, billing, and shipping information 

• Excellent written and verbal communication skills for customer interactions 

• Strong analytical and problem-solving abilities 

• Ability to manage multiple priorities and processes simultaneously 

• Commitment to providing exceptional customer service and support 

Preferred: 

• Experience with vendor management and third-party logistics coordination 

• Knowledge of payment processing and financial operations 

• Previous experience in healthcare or technology industries 

• Understanding of inventory management principles 

• Experience with spreadsheet-based data exchange processes 

• 90% remote work.
• Up to 10% travel as needed for business requirements.

#LI-SL1    #LI-Remote

• Competitive compensation, with a base salary of $50,000 - $60,000 (Exact compensation may vary based on skills and experience)
• Eligible for a Discretionary Performance-based bonus
• Medical, dental, and vision insurance
• 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule
• HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year
• 100% company paid short and long-term disability, AD&D, and group life insurance
• Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 paid holiday days
• Employee Assistance Program
• Continuing Education funds up to $1500 annually for eligible programs after 1 year of service
• Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances

DrFirst is committed to being a Remote-First company, creating a dynamic and flexible workplace where everyone can thrive, no matter where they log in from. Check out our approach to remote work https://drfirst.com/company/about-us/careers/.

Our recruitment process at DrFirst is straightforward and secure. You will only be contacted by our recruitment team through an official @drfirst.com email address. We will never ask you for payment or sensitive personal information, such as your social security number or banking details, at any stage of the hiring process. Additionally, we will not request that you purchase equipment or accept e-checks or checks for deposit. If you encounter any communications claiming to be from DrFirst that seem suspicious, please contact our recruitment team directly at recruiter@drfirst.com to verify the message's authenticity. Your security is important to us! 

Learn more about our benefits and professional development opportunities https://drfirst.com/company/about-us/careers/the-perks/.