For 25 years, DrFirst has empowered providers and patients to achieve better health through intelligent medication management. We improve healthcare workflows and help patients start and stay on therapy with end-to-end solutions that enhance prescription access, affordability, and adherence. Our solutions help 100 million patients a year and are used by more than 420,000 prescribers, 71,000 pharmacies, 270 EHRs and health information systems, and over 2,000 hospitals in the U.S. This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. Here you'll get to work with some of the smartest and most interesting people around; solving unique and complex challenges in healthcare on a scale matched by a few companies. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, care about working with smart colleagues; we want to talk to you!

Reporting to the Manager of Professional Services, the Project Manager will join as a key member of our Provider Solutions team and help build and shape the team for future success. Through project management and execution, this role will help our customers achieve their business goals with excellence.  

Customer implementation projects have an impact across numerous DrFirst departments along with senior executive visibility.  They contain a high level of complexity, as well as high risk if not delivered on time and with expected quality levels.  This role will be responsible for communicating clearly and accurately across DrFirst departments and with customers. The Project Manager will be expected to meet deadlines; manage multiple projects in parallel; keep all stakeholders informed; recognize, communicate, and mitigate risks; present results; and ensure each project is completed with quality and on time.  

The Project Manager is expected to help develop and/or improve upon efficient and scalable processes to enable team members to do their best work and accomplish business objectives.  This position analyzes and presents creative options to solve business challenges, thrives wearing multiple hats, and has an eye for detail.    

Who will love this job:

• A Strategic Driver who works with purpose and passion, bringing fresh perspectives and innovative solutions to complex healthcare challenges.
• A Self-Starter who exhibits a can-do, team-oriented demeanor. Well-organized and able to work effectively on multiple projects and project types, in a timely manner, with limited management oversight. 
• A Collaborative Leader who influences through ideas rather than authority, building consensus across diverse teams and organizational levels.
• A Problem-Solving Innovator who thrives on uncovering elegant solutions to complex integration challenges where the path forward isn’t immediately clear.
• A Customer Champion who anticipates client needs and proactively develops solutions that drive exceptional outcomes and lasting partnerships.
• A Curious Mind who strongly believes in continuous education and relentlessly pursues knowledge and excellence both in subjects of professional and personal interest. 
• A Data-Driven Decision-Maker who harnesses the power of data to solve problems and implement creative decisions. 

• Strategic Planning & Execution: Lead the development of comprehensive implementation strategies and project plans for complex hospital system and EHR partner integrations. Drive successful project execution ensuring predictable, consistent, and high-quality delivery that exceeds expectations outlined in the scope of work (SOW).  
• Cross-Functional Leadership: Direct cross-departmental teams, building consensus among stakeholders, optimizing resource allocation, and removing organizational barriers to facilitate seamless implementation across large healthcare enterprises.  
• Program Management: Establish project governance frameworks, realistic timelines, and critical milestones aligned with strategic business objectives. Proactively identify risks and communicate sensitive implementation challenges to leadership.  
• Strategic Relationship Management: Build and nurture executive-level relationships within DrFirst, client hospital systems, and partner EHR organizations. Leverage exceptional interpersonal and communication skills to drive collaboration at all organizational levels.  
• Complex Problem Resolution: Lead resolution of unique and complex healthcare integration challenges working alongside Integration Services partners requiring sophisticated critical thinking, comprehensive root cause analysis, and strategic issue management to deliver optimal enterprise solutions.  
• Business Impact & Value Realization: Translate implementation strategies into measurable business outcomes, ensuring implementations deliver maximum ROI and value for hospital system clients while advancing DrFirst's strategic objectives.  
• Transformational Leadership: Champion organizational innovation and drive transformational change within client hospital systems or partner EHR organizations, serving as a trusted advisor throughout the implementation lifecycle. 

• Education: Bachelor's degree in Healthcare Administration, Business Administration, Information Technology, or related field
• Experience: 5+ years of progressive experience managing complex healthcare IT implementation projects
• Healthcare Expertise: Strong understanding of healthcare IT ecosystems, clinical workflows, and regulatory requirements
• Leadership: Demonstrated success leading cross-functional teams through full lifecycle implementations for large-scale healthcare organizations, including academic medical centers and multi-facility health systems
• Communication: Outstanding presentation and communication skills with proven ability to influence and build relationships at the executive level
• Project Management: Advanced expertise in healthcare project management methodologies with the ability to adapt frameworks for complex implementations
• Analytics: Superior analytical capabilities with experience translating healthcare data into actionable strategies
• Adaptability: Proven ability to thrive in fast-paced environments while maintaining strategic focus and demonstrating emotional intelligence 

Preferred Qualifications:

• Background in healthcare or health IT industry 
• Experience working with Epic and Oracle Health (Cerner) clients  
• Proficiency with enterprise project management tools, data visualization platforms, and MS Office suite (PlanHat, Tableau, Jira, Confluence, Salesforce, NetSuite, Word, PowerPoint, Excel)  
• Project Management Professional (PMP) certification 
• Healthcare compliance knowledge and change management expertise

• 90% working at desk/ phone 

• 10% travel to customer sites and/ or DrFirst sponsored events 

#LI-GF1 #LI-Remote 

• Competitive compensation, with a base salary of $90,000 - $110,000 (Exact compensation may vary based on skills and experience)
• Eligible for a Discretionary Performance-based bonus
• Medical, dental, and vision insurance
• 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule
• HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year
• 100% company paid short and long-term disability, AD&D, and group life insurance
• Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 paid holiday days
• Employee Assistance Program
• Continuing Education funds up to $1500 annually for eligible programs after 1 year of service
• Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances

DrFirst is committed to being a Remote-First company, creating a dynamic and flexible workplace where everyone can thrive, no matter where they log in from. Check out our approach to remote work https://drfirst.com/company/about-us/careers/.

Our recruitment process at DrFirst is straightforward and secure. You will only be contacted by our recruitment team through an official @drfirst.com email address. We will never ask you for payment or sensitive personal information, such as your social security number or banking details, at any stage of the hiring process. Additionally, we will not request that you purchase equipment or accept e-checks or checks for deposit. If you encounter any communications claiming to be from DrFirst that seem suspicious, please contact our recruitment team directly at recruiter@drfirst.com to verify the message's authenticity. Your security is important to us! 

Learn more about our benefits and professional development opportunities https://drfirst.com/company/about-us/careers/the-perks/.