DrFirst is hiring a Manager, Revenue Operations to support the operational excellence of our sales organization. This role sits within a growing Revenue Operations function and is responsible for ensuring our sales team has the processes, data, and insights they need to sell effectively and efficiently.

This is not a reactive, ticket-taking role. We need someone who will support a multi-year transformation of Revenue Operations from tactical execution to strategic capability. You will build scalable processes, deliver reliable reporting, and become a trusted resource to sales leadership.

Who Thrives Here

• Sales-first mindset: you evaluate every decision through the lens of 'does this make selling easier?'
• Ownership mentality: you take accountability and do not wait to be told what to do
• Proactive problem-solver who surfaces issues before they become crises
• Energized by learning how things work and elevating them to the next level

• Support pipeline hygiene, forecast calls, and data quality so leadership can trust the numbers and make confident decisions
• Document and optimize sales processes to reduce friction, shorten sales cycles, and ensure consistent execution
• Build and maintain sales dashboards that give leadership real-time visibility into pipeline health and rep performance
• Translate sales team needs into clear requirements for RevOps, ensuring sales priorities are reflected in the technology roadmap
• Support win/loss analysis and competitive intelligence to inform strategy and help reps win more deals
• Expand Salesforce account data to include competitors, manufacturers, and partners for better targeting and market awareness
• Train sales team on process adherence and system usage to drive adoption and maintain data integrity
• Surface risks, opportunities, and insights proactively so leadership can act before issues become problems

Success Metrics

First 90 Days

• Document current sales processes and identify top 3 friction points
• Establish baseline metrics for pipeline health and forecast accuracy
• Ramp on core tools (Salesforce, Groove, reporting stack) and demonstrate proficiency

First Year

• Support formalization of deal desk SLAs and approval workflows
• Contribute to building a structured win/loss analysis program
• Recognized by sales leadership as a trusted, reliable resource for operational decisions

Required

• 4+ years in Sales Operations, Revenue Operations, or a related field
• 2+ years in a lead or management position
• Strong Salesforce proficiency (admin-level preferred)
• Experience supporting complex sales motions: enterprise, multi-product, or subscription/SaaS
• Analytical mindset with the ability to translate data into actionable recommendations
• Strong dashboard and reporting design skills across BI or CRM tools
• Ability to write clear, well-scoped requirements for technical teams
• Excellent communication skills with the ability to influence without authority

Preferred

• Experience in healthcare IT or SaaS environments
• Familiarity with revenue intelligence tools such as Gong, Clari, or Groove
• Background in competitive intelligence or win/loss analysis programs
• Exposure to deal desk processes and approval workflow design

• 90% desk/remote work
• 10% travel for team meetings, conferences, or customer visits

#LI-GF1 #LI-Remote

• Competitive compensation, with a base salary of $110,000 - $140,000 (Exact compensation may vary based on skills and experience)
• Eligible for Company Performance-based Bonus Program, based on individual and company performance
• Medical, dental, and vision insurance
• 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule
• HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1,000 for family coverage per year
• 100% company paid short and long-term disability, AD&D, and group life insurance
• Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter, and 7 paid holiday days
• Employee Assistance Program
• Continuing Education funds up to $1,500 annually for eligible programs after 1 year of service
• Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances

DrFirst is committed to being a Remote-First company, creating a dynamic and flexible workplace where everyone can thrive, no matter where they log in from. Check out our approach to remote work: https://drfirst.com/company/about-us/careers/

Our recruitment process at DrFirst is straightforward and secure. You will only be contacted by our recruitment team through an official @drfirst.com email address. We will never ask you for payment or sensitive personal information, such as your social security number or banking details, at any stage of the hiring process. If you encounter any communications claiming to be from DrFirst that seem suspicious, please contact our recruitment team directly at recruiter@drfirst.com to verify authenticity. Your security is important to us!

Learn more about our benefits and professional development opportunities: https://drfirst.com/company/about-us/careers/the-perks/