The Director, Client Strategy is a key individual contributor role sitting at the intersection of clinical expertise, data analytics, and commercial execution within DrFirst's Commercial Performance Team. This role serves as the critical link between clinical evidence and revenue-generating activities, supporting sales cycles, developing client-facing analytics, and helping DrFirst demonstrate measurable clinical value to pharma partners, EHR vendors, and health system clients.

This is a role for a clinically credentialed professional ready to channel their expertise into broader business impact. You are energized by translating complex healthcare data into compelling stories that build client confidence and drive commercial growth.

Who Will Love This Job

• A clinical problem-solver who craves broader business impact beyond direct patient care and thrives on translating clinical data into actionable insights.
• A data-driven storyteller who gets excited building compelling narratives from complex datasets and presenting them to executive and client audiences.
• A strategic connector who naturally bridges technical, clinical, and commercial teams and enjoys being the clinical voice in commercial conversations.
• A revenue-focused clinician who understands that clinical excellence and business success go hand-in-hand and is motivated by scaling that impact through technology and partnerships.
• A relationship builder who genuinely enjoys working with external partners and clients and values consultative, long-term engagement over transactional interactions.
• A healthcare-savvy professional with working knowledge of pharma, health system, and Healthcare IT commercial environments and their unique clinical and data dynamics.

Clinical Subject Matter Expertise

• Provide clinical expertise during complex sales cycles, addressing clinical objections and articulating value propositions across DrFirst's medication management platform and pharma pillars (Adherence, Access, Awareness).
• Create and maintain clinical criteria across DrFirst's solution portfolio, ensuring evidence-based targeting, therapeutic appropriateness, and alignment to clinical best practices.
• Provide clinical and data guidance to support customer implementations, go-to-market strategy, and market positioning efforts.

Data Analytics and Evidence Generation

• Collaborate with internal measurement and data teams to develop end-to-end analytics models, KPI frameworks, and feature-level performance measurement.
• Serve as the data subject matter expert for customer presentations and value demonstrations.
• Present data and analytics that prove the value and sophistication of pharma programs and clinical solutions to external stakeholders.
• Develop and monitor clinical outcome metrics and ROI frameworks that support client retention and expansion.

Content Development and Sales Enablement

• Develop compelling case studies and sales collateral that highlight data-driven clinical impact and program results.
• Collaborate with Marketing and Sales to develop clinical content for campaigns, sales materials, and customer education programs.
• Create end-to-end affiliate pitch narratives using data and impact metrics collected within DrFirst eRx systems.

Commercial Strategy and Client Support

• Contribute clinical expertise and evidence to go-to-market strategy and launch readiness across DrFirst's product portfolio, clinical solutions, and pharma programs.
• Assist in targeting efforts for clinical programs and pharma partnerships using data-driven criteria.
• Support EHR partner strategy by helping demonstrate clinical value and ROI through reporting and outcomes measurement.
• Develop tools, resources, and training that support the sales team's clinical knowledge and readiness.

Cross-Functional Collaboration

• Serve as the conduit between the Data team and Sales/Marketing for analytics requests, insight delivery, and evidence generation.
• Support client retention and expansion through clinical outcomes demonstration and value realization.
• Maintain working relationships with pharma partners, EHR vendors, and clinical stakeholders in support of partnership growth.

Required:

• Advanced degree in a clinical field (PharmD, RN, MD, or equivalent) strongly preferred.
• 3 to 5 years of clinical practice or healthcare industry experience.
• 3 or more years in a commercial, sales enablement, analytics, or client-facing role within Healthcare IT, pharma, or a related environment.
• Strong understanding of clinical workflows, outcomes measurement, and evidence-based medicine.
• Experience with clinical data analytics, KPI development, and performance reporting.
• Proficiency in data visualization and creating executive-ready and client-ready presentations.
• Excellent communication skills with the ability to translate clinical complexity into accessible business narratives.
• Proven ability to manage cross-functional relationships and work independently in a fast-paced environment.

Preferred:

• Experience supporting pharma partnerships, adjunctive therapy programs, or clinical program development.
• Familiarity with EHR platforms and integration reporting.
• Experience developing case studies, annual reports, or external client deliverables.
• Knowledge of DrFirst's medication management platform or eRx ecosystem.

• 85% Desk/Phone/Virtual meeting work
• 15% Travel to client sites, pharma partner meetings, or industry conferences

#LI-GF1  #LI-Remote

• Competitive compensation, with a base salary of $180,000 - $200,000 (Exact compensation may vary based on skills and experience)
• Eligible for Company Performance-based Bonus Program, based on individual and company performance
• Medical, dental, and vision insurance
• 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule
• HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year
• 100% company paid short and long-term disability, AD&D, and group life insurance
• Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 paid holiday days
• Employee Assistance Program
• Continuing Education funds up to $1,500 annually for eligible programs after 1 year of service
• Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances

DrFirst is committed to being a Remote-First company, creating a dynamic and flexible workplace where everyone thrives, no matter where they log in from. Check out our approach to remote work: https://drfirst.com/company/about-us/careers/

Our recruitment process at DrFirst is straightforward and secure. You will only be contacted by our recruitment team through an official @drfirst.com email address. We will never ask you for payment or sensitive personal information, such as your social security number or banking details, at any stage of the hiring process. If you encounter any communications claiming to be from DrFirst that seem suspicious, please contact our recruitment team directly at recruiter@drfirst.com to verify the message's authenticity. Your security is important to us!

Learn more about our benefits and professional development opportunities: https://drfirst.com/company/about-us/careers/the-perks/