DrFirst has invested in AI enabled service delivery, and those investments are live and operational today across both customer facing and agent facing surfaces. This role reports to a Director in the Customer Operations organization and owns the customer facing side. You will own a stable, high performing AI bot that resolves customer inquiries, the quality assurance program that keeps its answers trustworthy, and a Help Center accurate and well structured enough to make both possible.
The role sits in the Customer Support organization and rests on two capabilities held...
DrFirst is seeking an Ambient Listening Engineer to join our Provider Solutions, eRx Retail team. You will build the technology that lets ambient AI quietly and reliably capture, transcribe, and structure spoken conversations, whether a provider-patient encounter or another clinical interaction, so information moves seamlessly to where it is needed. You will work at the intersection of real-time audio pipelines, speech and language models, and clinical workflow, with a bias toward shipping working software and iterating quickly alongside a small, tight-knit team. This role suits a developer who excels at hands-on implementation and thrives in a close-knit, collaborative...
We are looking for a detail-oriented Product Analyst to support our ePrescribing team. This is a hands-on execution role that will handle the day-to-day operational aspects of product development. The ideal candidate thrives in a fast-paced environment, excels at process management, and has a passion for healthcare technology. This role is critical to ensuring smooth product delivery and maintaining high-quality standards throughout the development lifecycle.
We are seeking a Director of Business Development to prospect, negotiate, and close new business with pharmaceutical manufacturers and occasionally media agencies. This quota-carrying executive individual contributor role requires you to own relationships with our most strategic targets and personally drive complex deals to close.
Who Will Love This Role
- A relentless hunter who is energized, not...
The Director, Business Development (DBD) is responsible for market expansion, pipeline development, and revenue growth across pharmacy, PBM, and pharmacy-adjacent market segments. The
The EHR Channel Development Executive is a new, outbound-focused business development role created to aggressively expand DrFirst's footprint within the Electronic Health Record (EHR) ecosystem. This is a pure new-business acquisition role. The EHR Channel Development Executive is responsible for identifying, engaging, and closing net-new EHR integration and distribution partnerships — converting prospects into signed agreements that drive new revenue for DrFirst.
This role carries...
We are seeking a cloud native PostgreSQL Database Administrator for our System Operations team. This role sits at the center of how data moves through DrFirst. PostgreSQL on AWS Aurora serves as one critical layer inside a broader, event driven persistence architecture. You will think beyond a single database. You will think about how data enters our platform from prescribers, pharmacies, EHRs, and patient channels, how it moves through message and event brokers, how it lands in PostgreSQL and complementary stores, and how applications read it back reliably at scale.
DrFirst is building an agentic ecosystem at scale. In the last 90 days we have shipped production AI systems across HR, Finance, Legal, and Marketing, automating hundreds of hours of manual work monthly and delivering measurable business impact.
This is a hands-on technical leadership role. You architect and build production AI automation systems from discovery to deployment. You work directly with department leaders to map workflows and ship tools that augment their work.
The...
The Senior Data Analyst will be a key member of the Patient Solutions Data Science team, which finds ways to digest, understand, and analyze the complex data derived from our medication management and secure communications platforms. This data combines provider and patient information, allowing our team to understand both the doctor's intentions and the patient's actions. Since our products intervene at the critical time between when a doctor writes a prescription and when the patient picks it up at the pharmacy, we can uniquely identify and influence patient behavior.
This role will...
We are seeking a highly creative problem solver who tackles puzzles for breakfast and scales the solution by dinner. As a Senior Data Scientist you will join a group of data scientists and data analysts to lead and contribute to AI and ML initiatives that push the boundaries of what is possible in healthcare. The team reports directly to the President of the Provider Solutions division, and you should expect to work with and present to executive management often.
This is a senior individual contributor role, not a people management position. The other data scientists do not report to...
Join us at DrFirst as a Tier 1 Technical Supportrepresentative and become a catalyst for business transformation! We're seeking someone who thrives in an agile...